About this job

Shop Manager. Sue Ryder Charity shop, 2 Ross House, Stow-on-the-Wold, Cheltenham GL54 1AF. 37.5 hours per week over 7 days. Salary £26,397.39 per annum, plus reward and benefit scheme.

Working fully timed, on a permanent contract. This position supports Sue Ryder’s mission to provide end‑of‑life care and bereavement services, generating funding through retail sales.

We are one of the largest charity retailers in the UK with over 400 shops and a strong community presence across the country.

Responsibilities

As Shop Manager you will:

• Drive business, push sales, and achieve targets.
• Lead a large volunteer team, recruiting, training, and retaining volunteers.
• Provide high‑quality customer service to donors and customers.
• Set and maintain merchandising and housekeeping standards.
• Manage stock processes, ensuring the shop is well merchandised with fresh, seasonal stock.
• Act as...