Reports To:
Director of Security and Operations
Location: 87-02 23rd Avenue, Queens, NY 11369
What The Shift Supervisor Does:
- Ensure the smooth running and supervision of all residence-related staff and services on a day-to-day basis, in order to ensure that all residence goals, targets, and performance outcomes are met on a daily/weekly/monthly basis.
- Maintain professional relationships with clients and maintain client confidentiality.
- Access client data using the HRA Public Assistance System and DHS 4002 system as needed.
- Monitor clients’ progress toward their goals (dates achieved) and document via progress notes.
- Coordinate the day-to-day work of residence staff to ensure client success.
- Coordinate and facilitate groups and trainings.
- Investigate all complaints and/or incidents.
- Monitor Cli...