Step into the role of System Administrator at Sherweb, offering a hybrid work model from Sherbrooke or Montreal. Help to streamline cloud operations and prioritize customer-centric solutions.
In this role, you will contribute to service operations and support continual service improvements within the company. You will adeptly manage service tickets, assist with complex technical issues, and deepen your understanding of cloud services. Collaborate with IT teams to enhance our tools and processes for greater efficiency.
Key Responsibilities:
• Participate actively in service operations and enhancements
• Organize information service tickets per established SLAs
• Help resolve escalated hardware and software challenges
• Analyze requirements for new service offerings
• Develop internal documentation and support procedures
Requirements:
• 3 to 5 years of experience in Microsoft systems administration
• Relevant college degree or equivalent training
• Strong...