Take on a vital role at Sheridan as a ServiceNow Administrator, primarily responsible for developing and managing the ITSM platform with a hybrid work model. Showcase your skills in application configurations, integrations, and user support.

Reporting to the IT Service Desk Manager, you will oversee the design and administration of Sheridan’s IT Service Management and Asset Management systems. This role requires a minimum of 5 years in configuration and deployment on ITSM platforms, along with strong skills in API development and testing. Your expertise will directly impact the effectiveness of customer service throughout the organization.

Key Responsibilities: • Create and maintain ITSM platform roadmaps • Gather business requirements for workflows and UI • Manage multiple enhancement projects simultaneously • Conduct daily support and administration activities • Develop APIs for system integrations

Requirements: • 3-year diploma in Information Technology • ...