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SHELTER ADVOCATE - 7am - 3pm

YWCA Central Massachusetts | Confidential, United States | Posted June 23, 2026

Position Overview

Salary Range $20.00 - $22.00 Hourly
Level Experienced
Position Type Full Time
Job Shift Day
Education Level 2 Year Degree
Travel Percentage Negligible
Category Nonprofit - Social Services

Description

As a Shelter Advocate you will provide all services required by residential program participants and crisis help line callers.

Hours: 7am-3pm Monday through Friday

Responsibilities:

• Assess participants’ needs

• Answer the crisis hotline and provide callers, as well as all program participants, with empowerment-based crisis counseling, guidance, emotional support, information, and referrals. Determine if the victim is seeking emergency shelter and offer assistance as needed

• Assess lethality of participant’s situation

• Assist participant with the development and implementation of a safety plan

• Provide information on the dynamics of domestic violence

• Provide empowerment-based c...

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