Accounts & Customer Management
Serve as the primary point of contact for clients throughout job preparation, execution, and close-out phases.Manage customer relationships to ensure overall business success and long-term partnership.Oversee Field Specialists supporting the account and coordinate their activities.Identify and drive indirect upselling opportunities across assigned accounts.Ensure high levels of customer service, value creation, and effective communication.Operations & Service Delivery
Plan, coordinate, and monitor all job activities in line with MTJC (Master Technical Job Checklist) across organizational boundaries.Schedule and dispatch resources in alignment with job requirements and operational priorities.Ensure all activities are executed based on predefined contracts, quotes, and frameworks, with appropriate flexibility when required.Contribute significantly t...