This role is focused on driving process improvement, system integration, and scalable architecture, with a strong emphasis on Customer Service Management (CSM). As a key member of our technology team, you will collaborate with cross-functional stakeholders to design, implement, and enhance ServiceNow solutions that support business growth and operational efficiency. You will play a critical role in shaping our application landscape, ensuring seamless integration of internal and customer-facing systems. This position is ideal for a professional who combines deep ServiceNow expertise, business process knowledge, and strong communication skills to deliver high-impact solutions.

Key Responsibilities

• Lead the design, implementation, and optimization of ServiceNow solutions with a focus on:
  • Customer Service Management (CSM)
  • Field Service Management (FSM)
  • IT Service Management (ITSM)
• Drive adoption and expansi...