Senior ITSM Project Manager – ServiceNow / SMO Processes

Role Purpose The

primary goal of this role

is to

deliver, standardize, and continuously improve key Service Management Office (SMO) processes

using the

ServiceNow platform

. The role owns the

end-to-end delivery of ITSM and service lifecycle processes

such as Incident, Change, Problem, Request, Knowledge, SLAs, CMDB, Asset, and Service Modeling (Business, Application, and Technical Services), ensuring they are

fit-for-purpose, technically robust, and fully aligned with operational needs

. This is a

hands-on senior delivery role

requiring deep ITSM knowledge, strong ServiceNow technical understanding, and proven project leadership in complex, global environments.

Key Outcomes & Accountabilities SMO / ITSM Process Delivery (Primary Accountability) Lead the

design, implementation, and rollout