Müller's Solutions is seeking a highly skilled ServiceNow Senior Developer – IT Service Management (ITSM) to join our innovative IT team. In this role, you will be instrumental in designing, developing, and implementing robust ServiceNow ITSM solutions that improve service delivery and operational efficiency for our clients.
Key Responsibilities - Design, configure, and maintain ServiceNow ITSM modules including Incident Management, Problem Management, Change Management, Request Management, and Knowledge Management.
- Provide hands‑on development throughout the platform, including Business Rules, Client Scripts, UI Policies, Flow Designer, and workflow automation.
- Configure Forms and Catalogs, implement SLA and approval logic.
- Manage and support day‑to‑day operations (BAU) by investigating and resolving defects (L2/L3 support), enhancing existing processes, and continuously improving service delivery logic and user experience.