Responsibilities

• Validate that platform functionality works as expected, ensuring alignment with technical specifications and designs
• Interpret and validate technical specifications and designs for ServiceNow applications and modules
• Validate application functionality built by developers and system administrators before promoting the configuration into production
• Create comprehensive test plans and coordinate all test activities, including unit testing, system testing, and user acceptance testing
• Coordinate customer testing activities, including test plan creation, test case development, and test execution
• Lead and execute automated testing using ATF (Automated Test Framework)
• Collaborate within an Agile Safe environment to ensure continuous quality improvement
• Ensure proficiency and best practices across ServiceNow modules (e.g., ITSM, CSM)

About You

• Experience in ServiceNow ...