A fantastic opportunity has arisen for an experienced ServiceNow Knowledge Manager to join a global law firm on a permanent basis.

ServiceNow Knowledge Manager

Summary

The successful candidate will be responsible for managing knowledge management practices and supporting the transition of new or changed IT services into live operation. The role focuses on ensuring operational readiness, minimising service disruption, and enabling effective service delivery across a global technology environment.

Key Responsibilities

• Develop and maintain knowledge management practices aligned with ITIL principles
• Manage and optimise the ServiceNow Knowledge Base, ensuring content is accurate and accessible
• Work with subject matter experts to capture and maintain technical and service knowledge
• Support service transition activities for new or changed services to ensure operational readiness
• Deliver service d...