Job Description

Skill: ServiceNow ITAM Business Analyst



Must Have Technical/Functional Skills:

• Bachelor's degree or equivalent (4-years) in Computer Science, Engineering, or related field.


• Keen understanding of ITIL framework and industry best practices with ITIL v3 or v4.


• Experience in Agile SCRUM methodology.


• 4+ years of practical experience and shown success with the requirements gathering for ServiceNow ITAM modules, primarily Hardware Asset Management.


• Comprehensive understanding and background in ServiceNow Discovery, including Cloud Discovery and how it should populate the CMDB.


• Service mapping, MID server configuration, data mapping.


• Integration overview between ServiceNow and external tools/systems or experience with Integration Hub a plus.


• Strong experience with ServiceNow out of box functionalities.


• Kn...