Role: ServiceNow IT Operations & Asset Management
JD:
Key Responsibilities:
Support ITSM processes including Incident, Problem, Change, Knowledge, and Configuration Management (CMDB)
Manage and enhance Enterprise Asset Management (EAM) capabilities such as asset portfolio management, RFID implementation, lifecycle management, maintenance planning, and workflow automation
Support Field Service Management (FSM), including field agent management and task execution tracking
Manage IT Asset Management (ITAM) for both hardware and software assets
Support IT Operations Management (ITOM) functions, including Discovery, Service Mapping, Event Management, and Cloud Management
Collaborate with stakeholders to gather requirements, optimize workflows, and ensure operational stability
Experience:
Total Experience: 7+ years overall
ServiceNow Experience: Up to 4 years