Required Skills & Qualifications

• Hands-on experience with ServiceNow HR Service Delivery (HRSD)

• Strong knowledge of:

o Case & Knowledge Management

o ServiceNow Administration & Configuration

o Portal development (widgets, UI, content automation)

• Experience in integrations using REST/SOAP services

• Familiarity with HR systems (e.g., Workday) is an added advantage

• Scripting knowledge (JavaScript) and workflow automation skills

• Strong analytical and problem-solving abilities

• Excellent communication and stakeholder management skills

• Ability to work independently with a high level of ownership and accountability

Preferred Qualifications

• ServiceNow certifications (HRSD / CSA / CAD)

• Experience in global delivery model (GCC / offshore support – Manila/India)

• Exposure to enterprise HR transformation or digital initiatives

Experience

• 4–8+ years of ...