Greetings from LanceSoft

Location : Manila

Onsite Setup

Role: Service Now Developer

Role Responsibilities

Development Expertise on ITSM Modules like Incident Problem Change CMDB SLM SLA Service Catalog Request Knowledge Now Mobile Mobile Agent Virtual agent Predictive intelligence Performance Analytic Surveys and Assessments etc

Expertise on integrationweb services like RESTSOAP with third party tools

Develop ITSM Pro instance configuration and development including major releases and routine changes new applications or services and configuration adjustments

Implement automationinnovation on ITSM applications and modules

Develop configuration of new applications or suites during planning requirement gathering design development documentation and rollout phases

Develop and support SLA based incidentsrequests

Zero SLA failure for incidentsrequests

Experience in system development an...