ServiceNow CSM Consultant

Job Title: ServiceNow CSM Consultant
Location: GTA, Ontario, Canada
Employment Type: Contract / Full-Time

Position Overview

Seeking a ServiceNow Customer Service Management Consultant to deliver customer-centric solutions and improve customer service operations through automation and workflow optimization.

Responsibilities

• Configure Customer Service Management applications.


• Design customer workflows and case management solutions.


• Implement self-service portals and knowledge management.


• Gather and analyze business requirements.


• Support integrations with CRM and enterprise applications.

Required Skills

• ServiceNow CSM


• Case Management


• Customer Workflows


• Service Portals


• Knowledge Management


• Omnichannel Customer Support
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