ServiceNow CMDB L3 Associate

Contract

Chennai

Face to face interview

Key Responsibilities:

CMDB Architecture & Ownership:

• Own the end-to-end CMDB architecture within ServiceNow

• Design and maintain CI class models, relationships, and lifecycle standards

• Define and enforce CMDB governance, policies, and best practices

• Act as the L3 escalation point for complex CMDB issues

Discovery, Service Mapping & Integrations:

• Architect and optimize ServiceNow Discovery and Service Mapping

• Design identification and reconciliation rules across multiple data sources

• Lead integrations with cloud platforms (AWS, Azure, GCP), on-prem tools, and third-party systems

• Troubleshoot advanced discovery failures, pattern issues, and credential problems

Data Quality, Compliance & Governance:

• Drive CMDB data accuracy, completeness, and consist...