The ServiceNow Business Process Consultant / Business Analyst – HR Service Delivery (HRSD) is a pivotal role at the intersection of HR process design, stakeholder engagement, and ServiceNow platform implementation. You will be responsible for analysing, designing, documenting, and optimising HR service delivery processes on the ServiceNow platform, ensuring that solutions are aligned with business requirements, ServiceNow best practices, and client governance standards.

You will work closely with HR stakeholders, subject matter experts, solution architects, and offshore delivery teams to translate HR business needs into clear configuration specifications, process maps, user stories, and test artefacts — driving high-quality outcomes across the full implementation lifecycle. You will also champion AI‑readiness, knowledge management quality, and change management adoption on HRSD engagements.