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Hickey’s Pharmacy | Citywest, Ireland | Posted June 04, 2026
Position Overview
ServiceNow Architect
Permanent Full Time Role
Can be based in either Ireland or UK
Key Responsibilities:
Define and maintain the overall architecture of the ServiceNow platform.Lead the design and implementation of core ITSM modules (Incident, Problem, Change, Request, CMDB).Architect and oversee the development of a comprehensive reporting and analytics framework using Performance Analytics, Reporting, and Dashboards.Collaborate with stakeholders to gather requirements and translate them into scalable solutions.Ensure platform governance, security, and performance best practices are followed.Design and oversee integrations with third-party systems (e.g., monitoring tools, HR, finance).Develop a roadmap for future module adoption (ITOM, ITBM, HRSD, CSM, etc.).Provide technical leadership and mentorship to ServiceNow developers and administrators....