Job Title: ServiceDesk Specialist

Location: Boston, MA 02110

Duration: 02+ Months

Shift Details: Mon - Fri



Summary:

Client seeks a ServiceDesk Specialist reporting to the Infrastructure Manager to be part of the Client Services Team. This is an onsite position reporting to the Boston office.



Responsibilities include:

• Provide Tier 1 ServiceDesk support to users by monitoring phones and emails and creating and triaging ServiceDesk tickets


• Maintain basic knowledge of new and upcoming computing technologies and practices


• Enhance and develop quality support methods and communication skills through coaching feedback, peer assistance, training, and other developmental approaches


• Attend meetings to support the overall direct...