Technical Support Manager

Position Summary/Objectives of Incumbent:

The purpose of this position is to provide sales and service departments with the necessary technical support in the form of application assistance, product documentation, over the phone support & classroom training.

Key Responsibilities:

•    Work with the Technical Support Manager to ensure training programs are developed and updated to satisfy the present & future needs Service teams. 

•    Review common technical field issues and carry out investigation and analysis for follow up where required with the factory engineering or provide amendments to field procedures to correct problems.

•    Assist field service personnel in situations of technical difficulty and liaise with Technical Support Manager or factory as required.

•    Assist in developing training mater...