Tier 1 Customer Support Specialist (Technical Support)
On-Site | Shift-Based Schedule
Full-Time | Contract-to-Hire Opportunity
Competitive Pay + 5% Shift Differential (2nd Shift)
About the Role
We are hiring Tier 1 Customer Support Specialists to serve as the first point of contact for customers needing technical assistance. In this role, you’ll play a critical part in delivering a positive customer experience while helping resolve common technical issues related to internet services, devices, and connectivity.
This is an excellent opportunity for individuals looking to start or grow a career in IT support, networking, or technical customer service. You’ll receive structured training, hands-on experience, and the opportunity to develop real-world troubleshooting skills.
Schedule & Training

+ First 60 days: Training on 1st shift

+ After training: Transition to 2nd shift schedule

+ 5% shift differential included for 2nd shift

+ ...