Job Description

Process and manage assigned service requests, including creation, assignment, and scheduling coordination.

Responsibilities

• Understand and apply standard procedures for startup and install base data management.
• Utilize relevant tools (e.g., Oracle, internal dashboards) to enter, track, and update service data.
• Follow documented workflows for data validation and updates.
• Communicate with internal teams (e.g., Field Service, Sales Offices, Contracts) to clarify task details or resolve scheduling issues within defined guidelines.
• Flag discrepancies and escalate data issues when necessary.
• Manage assigned tasks based on deadlines and priority levels provided by leads or system logic.
• Adjust schedules as needed under supervision or according to defined parameters.
• Follow established standard operating procedures (SOPs).
• Suggest process enhancements to leads...