What you will do

• Manage and maintain Group Life and Health benefits plans for assigned clients, including amendment applications
• Participate in employee educational sessions
• Review contracts and employee booklets, and provide interpretation of contract wording to clients and advisors
• Meet with clients and advisors on a regular basis to review and discuss product updates as well as administrative and claims procedures
• Assist with training clients on administration of their benefit plans, including the on‑line enrollment, billing and reporting tool
• Act as a liaison with head office and claims offices on issues/problems with respect to assigned clients, actively seeking solutions for client/advisor issues
• Work with underwriting on review and approval of routine plan changes
• Manage premium billing problems/issues including employee terminations, new employee additions, wage/salary changes, etc.