Overview

We are looking for a proactive and customer-focused Sales Specialist to manage maintenance customers through phone engagement and ensure their needs are addressed quickly and professionally. This role also plays a key part in supporting our sales teams by generating and qualifying leads, helping to drive business growth and deliver an excellent customer experience.

Responsibilities

• Drive outbound and inbound telesales to core customers
• Convert maintenance contracts, renegotiate renewals, and promote digital services and repair campaigns
• Build strong customer relationships and proactively generate leads for the wider sales team
• Prevent cancellations and manage expiring or suspended contracts
• Handle customer queries and complaints in coordination with internal teams
• Support collections in partnership with Finance
• Qualify leads and schedule visits for field sales teams
• Capture marke...