Service Quality Analyst - Incident Management

About the job Service Quality Analyst - Incident Management

Company background

Our client is an established multinational telecommunication company. They are currently looking for a Service Quality Analyst - Incident Management, to be based in Kuala Lumpur.

Job summary

The role of Service Quality Analyst (SQA-IM) involves overseeing the end-to-end delivery of services, ensuring quality, efficiency, and stakeholder satisfaction, and continually working towards improving processes for better outcomes following the company ITSM standards.

Job Description:

Job responsibilities:

• Point of escalation of infra related incident and respond to incident.
• Plan, coordinate all the activities required to perform, monitor, change request and report base on the company Incident and Problem Management process.
• Log detailed and accurate information about...