About the Role

● The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.

● The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

● Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP)

● Support digital transition and maintain the accuracy of consumption, TOS, and service data

● Coordinate with IT for new users or device-related issues

● Ensure error-free documentation and adherence to the ticket-based callout process

● Organise daily/weekly/monthly service schedules for all te...