6067 - Westborough - 170 Turnpike Road, Westborough, Massachusetts, 01581

CarMax, the way your career should be!
**General Summary:**

Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.

**Principle Duties and Responsibilities:**

+ Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
+ Assist Customer Advisors/Service Consultants with customers when needed.
+ Answer basic service department questions, schedule service appointments, route customers’ calls.
+ Provide written messages to the responsible party in a timely manner.
+ Complete reminder calls for customers scheduled for an appointment
+ Assist the service department in contacting customers once special ordered parts have a...