Role Overview

The Service Operations Manager is responsible for overseeing daily service delivery operations while maintaining ownership of financial performance for the assigned scope. This role ensures operational excellence, cost efficiency, and sustainable growth through effective service delivery, process optimization, and P&L oversight. The position partners closely with cross‑functional leaders to align operational performance with financial and business objectives, while maintaining a strong focus on customer and employee experience.

Key Responsibilities

• Lead and oversee service operations to ensure consistent, high‑quality delivery aligned with business goals
• Own and manage profit and loss (P&L) performance for assigned operations, including revenue, cost control, and margin optimization
• Develop, monitor, and forecast operating budgets; analyze financial variances and implement correc...