Job Purpose

• Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the Bank’s strategic objectives.
• Responsible as relief in absence of Service & Operations Manager (SOM).
• Responsible as Chief Cashier/Relief Chief Cashier in the branch to manage daily branch’s cash holdings, balancing, loading of Self‑Service‑Terminals (SST) and transactions.
• Responsible for handling and supporting first line resolution of enquiries and complaints.
• Support the Service & Operations Manager (SOM) in driving branch business growth, monitoring asset quality and maintaining service delivery standards.

Key Responsibilities

• Provide the BEST CUSTOMER SERVICE EXPERIENCE to customers
  • Interact with customers to provide and process information in response to enquiries, concerns and requests about the Bank produ...