Responsibilities Management of the assigned portfolio of applications Collaboration with service providers, suppliers, and other consultants in Group Digital Technology to design, develop, and implement required solutions in Service Now Provision of value-based assessments and workshops to facilitate in maximizing business outcomes from Service Now software Handling of escalations, incidents, problems, and changes related to Service Now Participation in Service Now-based projects Contribute towards the design and implementation of complex solutions to meet the organizations Group requirements and Business Entities. Leadership in solutions by providing designs, conducting code reviews, adhering to best practices, and setting solution advice standards Partner with Service Providers to Lead Project and Solution Architecture for configuring and implementing custom applications/modules Alignment with peers to ensure timely, budget-conscious, and scope-compliant delivery. Support internal/ex...