Service Now Engineer Important Information Location: Singapore Key Responsibilities Configure and support ServiceNow ITSM modules such as Incident, Problem, Change, Request, and Service Catalog. Manage and maintain CMDB health, governance, and data relationships. Support ITAM processes including hardware/software asset lifecycle management, discovery, and compliance tracking. Develop workflows, business rules, integrations, UI policies, and automation within ServiceNow. Work closely with infrastructure, security, operations, and business teams to gather requirements and implement solutions. Support ServiceNow integrations with monitoring, discovery, and third-party enterprise tools. Perform platform upgrades, enhancements, troubleshooting, and production support activities. Ensure adherence to ITIL processes and ServiceNow best practices. Prepare technical documentation and provide operational support when required.
Key Requirements Strong hands-on experience in ServiceNow ITSM. Goo...