Service Manager – Volkswagen York

Location: York

Salary: £55,000 OTE

As a Service Manager at JCT600, you’ll lead from the front—driving performance, inspiring your team, and ensuring every customer receives an exceptional service experience. Working closely with the Head of Business, you’ll oversee the smooth, efficient, and profitable running of the service department. 

As a Service Manager your day-to-day will include:

Leading, coaching, and supporting the service team to achieve strong performance and great customer outcomes.
Managing workshop capacity, bookings, and resources to ensure efficient workflow and maximum productivity.
Maintaining brand standards and developing positive relationships with manufacturer partners.
Reviewing performance data, customer feedback, and financial metrics to identify improvements and support continuous development.
Handling customer queries and complaints professionally, ensuring timely resolutions an...