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Service Manager, Hvy

Patten CAT | Hammond, United States | Posted June 13, 2026

Position Overview

Working Hours/Days

6:30am – 4:30 pm Monday – Friday, weekends as needed

Basic Duties


+ Experienced, safety minded, team leader to manage the Heavy Equipment Service Department. Managing shop, field, and support personnel.

+ Provide leadership to ensure safe, efficient and productive operations, while maintaining a high level of customer satisfaction.

+ Demonstrate strong customer communication skills as well as the ability to manage and motivate a large, diverse workforce.

+ Assist customers and technicians on repairs and define the scope of work to ensure expectations are met.

+ Assist shop personnel, PSSRs, and customers with quoting, opening, closing and invoicing work orders

+ Oversee technician and supervisory staff productivity and performance including annual reviews, administering disciplinary action as necessary.

+ Promote safety in the workplace and help lead technical and prof...

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