Service Improvement & Insights Officer
12 - 18 month FTC/ Perm
We’re looking for a detail‑driven Service Improvement & Insights Officer to join our Service Improvement Team and help us deliver high‑quality, customer‑focused housing services.
If you enjoy analysing data, improving processes, and turning insight into action, this role will suit you perfectly.
The role
You’ll support continuous improvement across Housing by:
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Reviewing and developing policies, procedures, and process maps
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Ensuring compliance with housing legislation and regulatory standards
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Collecting, analysing, and reporting on KPIs, benchmarking data, and annual returns
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Supporting service reviews and tracking improvement plans
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Coordinating the Tenant Satisfaction Survey and sharing findings with teams
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Producing clear, accessible information for tenants, staff, and stakeholders
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Researching best ...