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Service Excellence Engineer

Maersk | Singapore, Singapore | Posted June 07, 2026

Position Overview

Job: Service Excellence Engineer

Job Purpose:
As the Service Excellence Engineer, you will ensure rapid recovery from high-impact incidents while strengthening continuity, prevention, and operational resilience across SbM-supported services. You will analyse root causes, implement corrective actions, improve recovery processes, enable observability usage, and drive engineering improvements that minimise disruption across warehouses, offices, and GSC environments.

Responsibilities:

  • Lead technical response during critical service incidents, ensuring swift recovery and minimal business disruption.
  • Build early-warning and real-time visibility using observability platforms and monitoring data.
  • Develop dashboards, alert thresholds, and recovery indicators for critical services and infrastructure.
  • Conduct structured root-cause analysis and drive permanent corrective actions to prevent recurrence.
  • Collaborate with Network, Platform, and...

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