After comprehensive training, you will provide first-line customer support to Xeikon customers operating digital presses in their production environments. Your primary objective is to ensure the optimal performance of Xeikon machines, meeting agreed-upon service levels while supporting customers in achieving superior print quality and maximum uptime. A commitment to customer satisfaction is integral to your approach.

Your focus will be on resolving hardware issues, optimizing print quality and implementing preventive maintenance strategies.

Main tasks

• Technical Support at customers.
• Ensuring problem handling
• Expertise in Machine software, hardware and printing technology
• Problem Analysis & Management
• Taking problem ownership, set up and implement actions till full solution
• Troubleshooting and root causes detection
• Customer Contact
• Escalated problem solving at custom...