Job Description

Business Background

Wavenet is a prominent technology and communications provider commitment to innovation and reliability, offering advanced solutions across cloud, communications systems, connectivity, cybersecurity, and IT support. With a customer‑centric approach, Wavenet tailors solutions to meet individual needs, prioritising customer satisfaction and exceptional experiences.

Role in Brief

The Support Engineer is the primary point of contact within the Support team for issues raised by Wavenet customers. Responsibilities include maintaining high service standards, providing technical support, resolving incidents and problems, and contributing to continuous improvement of IT services. The role covers desktop, servers, virtualisation, network structure, disaster recovery, business continuity, hosting services, public and private cloud, security, and bespoke managed solutions.

The responsibilities fall into the followin...