Drive operational success as a proactive Service Dispatcher. Your role will involve coordinating technician tasks and optimizing service quality through effective communication and scheduling.
You will manage technician dispatching, monitor job flow, and ensure customer satisfaction through timely updates. This position plays a critical role in maintaining accurate job tickets within ServiceTitan and engaging with other departments to streamline processes.
Key Responsibilities:
• Answer customer calls efficiently and effectively
• Schedule technicians based on job type and urgency
• Create and manage job tickets in ServiceTitan
• Monitor dispatch board for real-time adjustments
• Debrief technicians post-calls for clarity
Requirements:
• 2+ years in customer service or dispatching
• Excellent organizational and multitasking skills
• Strong communication and customer service focus
• Knowledge of ServiceTitan is a plus
• High school diploma or GED r...