The Service Desk Transformation Consultant will deliver technical and functional consultancy during tools/platform implementations. They will also be responsible for driving Business Development by participating in RFPs and providing transformation-related solutions. The candidate should have excellent written, verbal, and presentation skills. They should also be well-versed with Service Desk and End User Computing scope.

Work Experience

• 8 - 10 years of experience in IT Service Desk
• Prior consulting and automation experience is a must
• Prefer trained, certified, and hands-on experience in automation on platforms like ITSM (SNOW, Remedy), Chatbots, RPA, Nextthink/SysTrack, AppDynamics, and other digital experience monitoring tools
• Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks is preferred.
• Presales/solution experience will be ...