Job Description:

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com

Role Overview

We areseekinga proactive and customer-focusedService Desk Team Leadwith strong technical and operationalexpertiseto oversee L1 support operations. The roleis responsible formanaging a team of Service Desk Agents, ensuringtimelyresolution of incidents and service requests, and delivering high-quality customer experience aligned with organizational SLAs and ITIL processes.

Key Responsibilities