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HKT | Hong Kong, Hong Kong | Posted June 28, 2026
Position Overview
Your Role:
Responding to Agency IT Service Desk hotline calls, instant messages and emailsResponding to the Users’ IT enquiries and providing solutionsOpening problems and requesting ticketsMonitoring and tracking service requests, including problems reported by the UsersClassification of problems and provision of initial support: prioritize issues based on scope, impact and urgency on business
utilise the Purchaser’s communications plankeep the Service Desk Specialists providing Onsite Services advised of problem trends and systems which appear to be unavailable help to identify problems by logging all problems and assign to both the Purchaser’s internal subject matter experts and relevant external vendors of the PurchaserInvestigation and diagnosis: provide troubleshooting and answer to questions on the IT Applications escalate and assign issue to the Purchaser’s relevant support gr...