A technology service provider in Kuala Lumpur is seeking a Service Desk Analyst with 2 to 5 years of experience. The role involves responding to user issues through calls, chats, and emails, managing incidents, and utilizing ITSM tools. Strong communication skills and the ability to resolve technical issues are essential. The position requires flexibility for on-call support and potentially 24/7 availability. Candidates should possess good knowledge of IT systems and infrastructure.
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