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Service Desk Monitor Support at MTN GlobalConnect

Confidential | Ghana, Ghana | Posted July 02, 2026

Position Overview

The Service Desk Monitor Support will provide support for the ICT infrastructure including vendor escalation, take inbound calls and provide 1st line support for incident / requests raised.

Through monitoring provide pro-active support for customers and ensure SLA compliance is met with the end customer.


Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)


The Service Desk Monitor Support will be accountable to achieve the following objectives:

  • Perform proactive monitoring of customer connectivity and network devices

  • Provide general first level technical support to end users organisation-wide

  • Assist in providing first-level phone / email support on ICT related issues and facilitate technical issues requiring location visits.

  • Provide first-level Support as per the organization’s guidelines.

  • Communicate resolution of faults to request initiators.

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