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Service Desk Manager, Financial & Wealth (CX Lead)

Gratitude Philippines | quezon city, Philippines | Posted June 18, 2026

Position Overview

A leading financial services firm seeks a CSD Manager in Quezon City. The ideal candidate will enhance operational excellence and client experience in the Contact Centre through data-driven strategies and strong leadership. Responsibilities include managing service delivery, leading process improvements, and collaborating with various teams. Candidates should have at least 5 years in financial services with a focus on client services and contact centre operations. A Bachelor's degree in Finance or a related field is preferred. This role offers full-time employment with competitive compensation.
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