Key Responsibilities
- Service Request Handling
- Manage the support mailbox, mobile, and Zoho Desk for incoming service requests.
- Validate service eligibility as per Power Bridge guidelines.
- Log tickets received through mail, calls, or peer communication in Zoho Desk.
Coordination & Scheduling
- Coordinate ticket schedules with customers through mail, calls, and peer discussions.
- Send initial calendar invites to customers and engineers as per agreed schedules.
- Assign tickets to the appropriate engineers based on region, skillset, complexity, and availability.
- Ensure commencement of services as per the confirmed schedule.
Ticket Compliance & Updates
- Maintain accurate ticket compliance, including updating status, attaching error snapshots, service reports, or rela...