SC Cleared Service Desk Analyst

Location: Reading (Onsite)

Rate: £230 per day

Contract Length: 6 months

Profile:
Dedicated and security-cleared Service Desk Analyst with proven experience providing 1st and 2nd line IT support within secure and fast-paced environments. Skilled in troubleshooting hardware, software, and network issues while delivering excellent customer service. Holds active Security Clearance (SC) with a strong understanding of ITIL processes, incident management, and working within SLAs.

Key Responsibilities

Provide 1st/2nd line support via phone, email, and ticketing systems
Troubleshoot and resolve desktop, application, and network issues
Manage user accounts, permissions, and access requests in Active Directory
Support Microsoft 365 (Outlook, Teams, SharePoint)
Log, prioritise, and resolve incidents in line with SLAs
Escalate complex issues to 3rd line teams where required
Assist with onboarding/offboard...