Description

Service Desk Analyst are responsible providing support to end users when they contract call the service desk line. The contractor may also be required to take on-call shifts. The contractor must be able to: • Assist employees when they call the services desk • Respond to emails, log tickets, update tickets, and resolve tier 1 support issues • Be the primary owner of a ticket. See the ticket from start to finish to ensure work is finished • Write knowledge base articles to help reduce future tickets and enable our end-users to self-service • Able to lift 35 pounds • Able to work at a desk for an 8-hour shift The Contractor Service Desk Analyst needs to have knowledge of the following software and frameworks: • Basic ITIL Concepts • Microsoft 365 • Microsoft Office • Experience supporting iOS devices • Experience troubleshooting technical issues • Experience providing support in a remote environment

Skills

active directory, O365, SCCM, windows os
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