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Service Desk Analyst (It Help Desk)

Betway Global | barcelona, Spain | Posted June 06, 2026

Position Overview

Who we're looking for
¡Inscríbase sin demora! Se espera un gran volumen de solicitantes para el puesto que se detalla a continuación, no espere para enviar su CV.
We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Service Desk Analyst you'll be supporting the delivery of exceptional IT support services within the corporate covering Incident Management, User support and System Maintenance. This will help us excel at ensuring seamless operations and enhancing user satisfaction to stay ahead of the game.

What you'll be doing
As part of your role, your responsibilities will include:
Providing first-line and 2nd line IT Support
Responding to and resolving user issues via phone, email and chat
Logging incidents and service requests in the service management tool
Managing incident and request lifecycle
Prioritizing...

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