← Back to Jobs
Data Centrix | cape town, South-Africa | Posted June 03, 2026
Position Overview
Minimum Qualifications: - Matric Grade 12 (Compulsory)
- Own reliable transport and drivers license
- Tertiary IT qualification
- ITIL Foundation
Operational Technical Support - Logging all relevant incident/service request details, allocating categorization and prioritization levels.
- Providing first-line investigation and diagnosis
- Resolving incidents/service requests when first contacted whenever possible
- Escalating incidents/service requests that they cannot resolve within agreed timescales
- Keeping users informed of progress
- Closing all resolved incidents, requests and other calls
- Conducting customer/user satisfaction call-backs/surveys as agreed
- Communication with users keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.
- Management and client reporting.
- Review ...